PRE-MADE / NON-PERSONALIZED ITEM

Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.

PERSONALIZED/CUSTOM ITEMS

ALL CUSTOM ORDERS ARE FINAL SALE.

Due to the custom nature of our items -- Once production is in progress, orders cannot be changed or cancelled. Any changes or cancellations will will acquire a cancellation fee. Fee will vary depending on how far along we are in production.

Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.

SALE ITEMS

All sale items are final sale.

Multiple promo codes cannot be combined. Promo codes cannot be added to sale items. All flash sale, items will be final sale.

DEPOSITS

Please note that ALL DEPOSITS ARE NON-REFUNDABLE. Deposits may be required to reserve your material, date, or rentals. 50% of your deposit will be required when you book with the remaining balance being due two months prior to your event (or on earlier/later date stated on your invoice.) There will be NO REFUNDS within two months of your event. A credit may be given upon request if production has not started and if we have the requested items/material available. Once production has started, all changes will acquire a fee. The fee will be determined by how far along we are in production.